FAQ

What is 112?

112 is the Single European Emergency Number, reachable free of charge from both mobile phones and landlines in almost all European countries.

When should I call 112?

You should call 112 only in case of emergency, which risks human life or nature (fire, accident, natural disaster).

In most countries where 112 is used, other national emergency numbers still operate, thus all emergency numbers function at the same. There are some member states however (Denmark, Finland, Holland, Portugal, Romania and Sweden) where all national emergency numbers had been replaced by 112.

When will the Integrated Emergency System in Hungary be ready?

Completion of the system is expected by the summer of 2014.

What is the level of completeness of the investment?

Architectural works Emergency Call Centres at both sites (Miskolc and Szombathely) have been finished. They will be equipped by spring 2013.

Where will the Emergency Call Centres be?

In the cities of Miskolc and Szombathely.

Why were these locations chosen?

The project will raise low regional employment levels by creating 425 new jobs on each site. Available infrastructure and a local Law Enforcement School providing relevant education also influenced the decision. 

From when can one apply?

Recruitment is already being organised.

What are the conditions of being employed in one of the Emergency Call Centres?

Secondary education is a must for all employees, and some positions also require oral and written skills in a foreign language.

Those contracted will receive a special basic training for two month and a further one for two weeks on general information technology and on the system they are supposed to use.

Quite a few competencies we expect from call operators are related to communication, problem solving, decision making skills, discipline, and, also notably, stress tolerance. Beyond these, the selection process will consider creative thinking, persuasiveness, and other, similar features.

What will make this system better than the current one?

By now 112 is reachable from fixed and mobile phones alike, from virtually everywhere in Europe, and free of charge. In contrast to many EU member states, in Hungary the 112 call number has only represented a phone service.

Project ESR-112 will not only establish Answering Points capable of receiving calls to both the national emergency call numbers (104, 105, 107), and 112, the single call number required to be available in the EU, but also realizes the modernization of the deployment control ICT systems used by disaster management and police. (In the meanwhile, project MIR is also under way, aiming at renewing the deployment control system of the National Ambulance Service.)

The new system will be supporting real-time voice and data transfer between emergency service agents, both dispatchers and responding teams. It will support the use of all modern channels (i.e. phone, eCall, SMS, MMS, internet, etc.) to ask for assistance.

Answering Points (AP) will be established and tasked to pre-filter emergency calls. In line with international good practice, APs will assist dispatchers by relaying to them only incidents that indeed require professional intervention.

 

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